Service Advisor

• Meet with customers and determine their needs for repair and/or service of their vehicle issues


• Increase customer satisfaction by building customer relations


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Increase profitability by maximizing sales & executing retail promotions


• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times


• Oversee and participate in quality control


• Participate in the development and documentation of standard operating procedures as appropriate

• High school diploma or equivalent


• Valid commercial driver’s license & clean driving record


• Accredited training in service advisor skills, customer satisfaction, and quality control


• Automotive service advisor experience


• Ability to read, write and speak English fluently 


• Ability to concentrate and accomplish tasks despite interruptions


• Multitasking skills


• Proficient use of computers/business machines

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!