Service Advisor

Large dealership in the Massillon area is looking for a Service Advisor. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

• Greet customers in a timely and friendly manner


• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order


• Advise customers on the maintenance intervals according manufactures specifications


• Provide customers with a complete and accurate estimate for labor and parts


• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle


• Obtain prior authorization from the customer or warranty company of repairs that need to be completed


• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress


• Verify manufacturer and extended warranty coverage

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)


• DMS experience (preferred)

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Paid time off


• Retirement plan


• Vision insurance


• We offer competitive wages and embrace a “promote within” philosophy

Qualifications:

• Clean driving record


• Time management skills


• Commitment to 100% customer satisfaction


• Have basic computer skills to include typing and Microsoft Excel


• Be organized, professional and courteous