Service Advisor

Job Description

Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. 

About Us: We are currently celebrating over 30 years of providing an elevated experience to our customers regardless of the their price point.  We achieve this by both working with and for the clients to exceed their expectations of a car buying experience.   We do not want to just service their vehicle today, but also their next and so on.   Establishing a relationship is only a part of it.  We provide them with a superior product and experience.

Service Advisor Compensation and Benefits:

• Competitive Pay


• Flexible Working Hours


• Health, Dental and Vision Insurance


• Paid Vacation


• OEM Bonuses


• 401(K)


• Compensation: 50,000.00 - 65,000.00+

Service Advisor Responsibilities:

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction


• Past experience as a service advisor, assistant lane manager or service consultant


• Very energetic personality 


• A desire for a long-term career with a growing organization


• Clean Driving Record


• Personal and professional integrity


• Computer skills and willingness to learn new programs

INFINITI of Cincinnati is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.