Service Advisor

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  Greet customers in the service lane, determine their needs, give solutions to their concerns.
  
  


• Ensure that customers receive prompt, courteous and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. 


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.


• Promote the key elements of the Subaru Love Promise by showing customers honesty, empathy, appreciation, respect and trust.


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  Ensure the daily delivery of technicians' time is consistently sold to service customers through effective scheduling of appointments.  
  
  


• Distribute work between technicians efficiently.


• Answer technical questions about vehicle problems, warranties, services and repairs.


• Maintain Owner Loyalty scores at or above company standards.


• Oversee administration of warranty claims as well as training and supervising of service department.


• Set schedules and assign tasks to service department employees.


• Reinforces company policies and adheres to company standards.


• Encourages compliance with applicable laws and regulations.


• Maintain good working relationship with factory(s) and foster positive employee relations.


• Collaborate with upper management to make service department hiring and discipline decisions.

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  Organized and friendly personality
  
  


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  Demonstrated ability to manage others
  
  


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  Time management skills
  
  


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  Fantastic communication skills with your customers
  
  


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  Professional, well-groomed personal appearance
  
  


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  Consistent record of service and sales success
  
  


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  Strong record of positive customer satisfaction results
  
  


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  Team oriented and self-motivated
  
  


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  Able to work with little supervision
  
  


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  Clean driving record and valid driver’s license
  
  


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  Willing to submit to pre-employment background check and drug screen
  
  

• Health, Vision and Dental coverage


• Life insurance coverage


• 401(k) with company match


• Paid vacation


• Opportunities for advancement 


• Year end profit sharing bonus


• Employee discounts on new/used vehicle purchases

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.