Service Advisor

Service Advisor

Compensation: $60,000–$100,000 annually (base + commission/bonus, DOE & performance-based)

At DriveFamilyFirst, we deliver an award-winning level of service across our family of dealerships, including Nissan, Mazda, Quick Lube Elk Grove, and Elk Grove Custom. We are a locally owned, family-operated automotive group proudly serving the Elk Grove community.

We are seeking a motivated, customer-focused Service Advisor who takes ownership of the customer experience and thrives in a fast-paced, high-volume service environment. If you value integrity, teamwork, and growth—and want to be part of a stable organization that invests in its people—this may be the opportunity for you.

Benefits

• Medical, Dental, and Vision Insurance


• Supplemental Insurance Options


• 401(k) with Employer Contribution


• Paid Vacation & Paid Sick Leave


• 7 Paid Holidays

Key Responsibilities

• Greet customers promptly and professionally in the drive lane and by phone.


• Serve as the primary point of contact throughout the service process, from write-up through vehicle delivery.


• Accurately document customer concerns and prepare detailed repair orders.


• Recommend maintenance and repair services based on manufacturer guidelines and customer needs—without high-pressure tactics.


• Communicate effectively with technicians regarding vehicle diagnostics, repair status, and timelines.


• Provide clear explanations of recommended repairs, costs, and warranty coverage.


• Follow up with customers during and after service to ensure satisfaction.


• Maintain Customer Satisfaction Index (CSI) scores in line with company and manufacturer standards.


• Ensure all repair orders, invoices, and documentation are completed accurately and timely.


• Adhere to all company policies, ethical sales practices, and applicable laws and regulations.

Qualifications

• Strong customer service and sales skills


• Excellent verbal and written communication skills


• Ability to multi-task in a fast-paced environment


• Professional appearance and positive attitude


• Team-oriented with a strong work ethic


• Comfortable using dealership management systems and technology


• Valid driver’s license with a clean driving record

DriveFamilyFirst is an Equal Opportunity Employer.
We prohibit discrimination and harassment of any kind and are committed to compliance with all federal, state, and local employment laws, including California-specific protections.