Service Advisor

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow.

POSITION OVERVIEW

The SERVICE ADVISOR maintains the flow of service work through the service department in a professional, timely manner while ensuring quality repairs and best in class communication internally and externally.

DUTIES & RESPONSIBILITIES

Maintains electronic dispatch system by following guidelines set forth from dealership.

Maintains maximum productivity in accordance with dealership policy and the technician skill

level required also mandated by electronic system.

Prioritizes and controls comebacks to ensure proper and prompt attention if not done by advisor or service manager.

Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order.

Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

Maintains timely and professional contact with service customers.

Prepares estimates when required.

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

Closes repair orders.

Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

Sells and schedules needed service work in the service department.

Maintain professional appearance.

Salary range for SERVICE ADVISOR (depending experience level) can range from $40,000-$80,000.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is not a safety sensitive position (unless moving customer vehicle is required at your location) and may fall under the requirements of the RWC Drug and Alcohol policy.  

• Bilingual skills preferred.


• High degree of product and technical knowledge


• Must be a team player with a strong sense of commitment to the customer.


• Must be self-motivated and have strong verbal and written communication skills.

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H