Location: Whitestown, Indiana
Tom Wood Toyota, located in Whitestown, Indiana, is seeking an experienced, customer-focused Service Advisor to deliver an exceptional service experience. In this role, you'll combine your automotive knowledge, communication skills, and commitment to customer satisfaction to help clients maintain and repair their vehicles while building lasting relationships.
Paid Time Off and Vacation
Paid Holidays
Medical, Dental, and Vision Insurance
401(k) with Company Match
Life and Disability Insurance
Professional Training and Career Development
Tuition Reimbursement
Employee Service Awards
Opportunities for Career Advancement
Welcome every customer with a professional, friendly, and personalized approach.
Listen carefully to customer concerns and provide clear explanations of recommended services.
Keep customers informed throughout the repair process, including status updates, timelines, and any additional repair needs.
Build long-term customer relationships through outstanding service and communication.
Prepare accurate repair orders based on customer concerns and technician inspections.
Work closely with technicians and the parts department to ensure repairs are completed efficiently.
Develop accurate estimates for maintenance and repair services.
Review completed repairs with customers, explaining the work performed in clear, easy-to-understand terms.
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition.
Achieve service sales goals while maintaining honesty, transparency, and customer trust.
Promote dealership maintenance programs, warranties, and service packages when appropriate.
Previous experience as an Automotive Service Advisor is required.
Strong knowledge of automotive systems, maintenance, and repair procedures.
Excellent communication and interpersonal skills.
Experience using dealership management systems such as Xtime, Dealertrack, or similar software.
Ability to multitask and stay organized in a fast-paced environment.
Professional appearance and customer-focused attitude.
Valid driver's license with a clean driving record.
As part of the Tom Wood Group, a family-owned company serving Indiana communities for more than 50 years, you'll enjoy a supportive environment that values teamwork, integrity, and continuous growth. We are committed to investing in our employees through ongoing training, career development, and advancement opportunities.
Family-owned company with over 50 years of success
Strong culture built on integrity, teamwork, and exceptional customer service
Career advancement opportunities across multiple locations and business divisions
Comprehensive benefits designed to support you and your family
Humbly Confident
Passionately Driven
Sincere Desire to Help Others
Uncompromising Integrity
All employment offers are contingent upon successfully completing a background check, motor vehicle record review, Social Security verification, and drug screening.
Tom Wood Group is an Equal Opportunity Employer.
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