Service Advisor

We are seeking an experienced Automotive Service Advisor with CDK experience to join our team. This role requires excellent communication skills and a strong customer service orientation to effectively coordinate service department operations and ensure customer satisfaction.

Responsibilities

• Greet and assist customers in the service department in a friendly and professional manner.


• Schedule service appointments and manage work orders using CDK software.


• Communicate vehicle repair needs to customers clearly and accurately.


• Coordinate with technicians to ensure timely and quality service delivery.


• Manage customer inquiries, complaints, and follow-ups with a focus on customer retention.


• Maintain accurate records of service interactions and transactions.

Requirements

• Proven experience as a Service Advisor in the automotive industry.


• Proficiency with CDK software or similar dealership management systems.


• Strong interpersonal and communication skills.


• Ability to handle multiple tasks and work in a fast-paced environment.


• High school diploma or equivalent; additional technical or customer service training is a plus.

Benefits

• Competitive compensation package.


• Opportunities for professional development and training.


• Supportive and team-oriented work environment.


• Employee discounts on vehicle purchases and services.

About the Company

We are a well-established dealership known for excellent customer service and a commitment to quality. Located in Wilkesboro, NC, we strive to provide a welcoming environment for both customers and employees alike, delivering trusted automotive solutions to our community.