Service Advisor

Service Advisor 

The Service Advisor is the primary point-of-contact for customers having their vehicles serviced at the dealership.

 Key Responsibilities

• Schedules service appointments by gathering as much information on the needed repairs as possible.


• Greets customers on the Service Drive, performs a vehicle walk-around, and properly documents customer concerns for the technicians.


• Keeps customers informed on needed repairs, changes in cost quotes and the time vehicles will be ready for pick up.


• Completes an active delivery at the time of customer pick-up, reviews all work performed and goes over the final bill.


• Maintains excellent customer service scores.


• Updates job knowledge by participating in educational opportunities provided by the company/manufacturer.

Core Requirements

• At least one year of previous automotive service experience.


• Outstanding organization and follow-up skills.


• Desire to provide a high level of customer service.


• Excellent interpersonal and communication skills.


• Proficient with computers.


• Must be goal-driven and have a strong desire to succeed.
  

 Billings Auto Group’s Commitment to You

• Excellent earning potential and advancement opportunities


• Excellent benefits package (medical, dental, vision, life, AD&D, supplemental options) with several plan options to choose from


• Paid Training


• Paid Holidays


• Paid Time Off (PTO – Up to 14 days per year)


• Employee Vehicle Purchase Plan

We are an Equal Opportunity Employer