Service Advisor

Automotive Service Advisor
Colonial Chevrolet of Acton – Acton, Massachusetts

Annual Pay Range: $90,000–$125,000

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.

We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

Duties and Responsibilities:

• Greet customers promptly and professionally upon arrival


• Listen carefully to customers and accurately document their vehicle concerns


• Prepare complete and accurate repair orders


• Review vehicle service history and recommend necessary maintenance


• Explain recommended repairs and maintenance in clear, understandable terms


• Provide customers with accurate cost estimates and expected completion times


• Obtain customer authorization before beginning additional repairs


• Maintain regular communication with customers throughout the repair process


• Provide timely updates regarding repair status, costs, and completion times


• Work closely with technicians, dispatchers, parts employees, and service management


• Review technician inspection results and communicate recommendations to customers


• Monitor repairs to help ensure work is completed accurately and on time


• Coordinate warranty, recall, maintenance, and customer-pay repairs


• Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable


• Contact customers regarding declined services and future maintenance needs


• Review completed repair orders for accuracy before customer delivery


• Explain completed repairs, warranty coverage, and final charges


• Process payments and properly close repair orders


• Follow up with customers to ensure satisfaction with their service experience


• Help maintain strong customer satisfaction and manufacturer survey scores


• Address customer questions or concerns professionally and work toward a timely resolution


• Maintain an organized, clean, and welcoming service-drive environment


• Follow all dealership, manufacturer, warranty, and safety procedures


• Protect customer information and dealership records


• Assist other service advisors and departments when needed


• Perform additional duties assigned by the Service Manager or General Manager

Required Qualifications:

• Previous automotive service advisor or dealership experience preferred


• Strong customer-service, communication, and relationship-building skills


• Energetic, outgoing, and professional personality


• A team-oriented attitude and willingness to assist others


• Ability to provide an excellent customer experience in a fast-paced environment


• Strong organizational skills and attention to detail


• Ability to manage multiple customers and repair orders simultaneously


• Ability to explain automotive repairs and maintenance clearly


• Sales ability with a customer-first, consultative approach


• Comfortable using computers, dealership management systems, email, and text messaging


• Ability to handle customer concerns calmly and professionally


• Dependable attendance and punctuality


• Valid driver’s license with an acceptable driving record


• High school diploma or equivalent


• Ability to pass any required pre-employment screening

What We Offer:

• Annual earning potential of $90,000–$125,000


• Compensation based on experience, performance, and results


• Busy service department with a strong customer base


• Supportive and team-oriented work environment


• Opportunity for professional growth and advancement


• Employee benefits available to eligible full-time employees

If you are an energetic people person, a strong team player, and passionate about giving customers a great service experience, we want to hear from you!

Please apply in person or call Colonial Chevrolet of Acton at 978-263-1000 to learn more or schedule an interview.

Colonial Chevrolet of Acton
171 Great Road
Acton, MA 01720