Service Advisor

Service Advisor Job Description:

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor to join our company. We are considering applicants with commercial pedestrian and industrial door industry experience. Relocation assistance is available!

As a Commercial Service Advisor, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to ensure the Customer is satisfied with the work we performed.

Responsibilities:

• Work with Customers to provide accurate and suitable products and services to meet their needs
• Follow up on leads provided and look for new opportunities, looking for ways to generate business and new leads
• Work with the Team Leader and Service Manager to achieve sales goals
• Follow up on all pending Service Quotes in a set time frame
• Provide some technical training to Service Technicians
• Manage and order shop and truck materials as needed
• Assist in Customer job scheduling and project management
• Provide the best Vortex experience possible
• Build valuable relationships with all Customers, including key accounts
• Always promote Vortex positively
• Using lead generation tools, identify commercial and industrial construction projects that may require overhead doors, initiating contact with the general contractor and/or architect to gather project information and provide information on our products and services.
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
• Complete cost estimates within bid date/time.
• Present and explain the benefits of our services to potential clients.
• Negotiate terms and close sales to meet or exceed sales targets.
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.

Important Skills:

• Clear communication: It is essential that you have the ability to communicate clearly and effectively, both verbally and in written form
• Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted
• Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful

What you should have:

• Education: High School Diploma or General Education Degree (GED)
• Other required knowledge, skills, and abilities:
• Basic computer knowledge and ability to learn
• A good driving record with valid driver's license
• Experience in field service and commercial door experience with pedestrian and industrial doors
• Experience in sales and customer service
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Work Conditions:

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.
• Relocation assistance is available.
• Continuous on-going training provided as you continue to grow with Vortex.
• The job environment is fast paced and results oriented.
• Be able to drive a company vehicle and possess a valid driver license.
• Must pass Drug test, Background check and Motor Vehicle check