Service Advisor

Service Advisor

Service Advisors are responsible for coordinating vehicle maintenance and repairs, assessing customer concerns, and providing cost estimates.

Job Benefits: 

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Team Atmosphere


• Medical/Dental/Vision Insurance


• Paid Vacation after 1 year


• 401(K) & 401(k) Matching

Responsibilities (include but are not limited to):

• Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration


• Greet Customers and offer excellent customer service from service reception to release of vehicle


• Write and verify accurate repair orders and include supporting documentation


• Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs 


• Translate customer-reported problems to actionable work orders for technicians to complete


• Review vehicle inspections with customers 


• Prepare repair estimates 


• Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup


• Ensure that parts are ordered for approved repairs/services


• Invoice and collect payments from customers for services rendered


• Handle and resolve customer complaints 


• Consult with technicians regarding necessary repairs


• Other tasks as assigned

Requirements:

• Adhere to the company’s dress code policy


• Must be able to work efficiently in a fast-paced environment


• Must possess excellent customer service and selling skills


• Strong written and oral communication skills


• Must have computer proficiency


• Must be flexible with schedule including evenings, weekends and holidays