Service Advisor

Heritage Industries in Salt Lake City is seeking to hire a full-time Service Advisor. The Service Advisor is responsible for assisting customers with their vehicle service needs, providing expert advice, and coordinating repairs with technicians. This role ensures customer satisfaction by delivering clear explanations of services, costs, and timelines.

Duties and Responsibilities

• Greet customers and assess their concerns.
• Provide detailed explanations of necessary repairs and services.
• Prepare repair orders, including cost estimates and timelines.
• Identify sources to procure needed parts, get quotes, and issue purchase orders.
• Coordinate with technicians to ensure timely and accurate service.
• Keep customers informed about the status of their vehicle repairs.
• Handle customer complaints professionally and work toward resolutions.
• Stay updated on technologies and industry trends.
• Process payments and assist with invoice procedures. Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Knowledge of service truck, and truck systems repair and maintenance.
• Ability to explain technical details in simple terms.
• Organizational skills to manage scheduling and workflow.
• Problem-solving abilities to address customer concerns effectively.
• Problem solving skills.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).