Service Advisor – Mazda of Troy

Business is booming, and we’re growing our team!
Mazda of Troy is looking for a motivated, customer-focused Service Advisor to join our fast-paced, high-volume service department. If you thrive on building relationships, delivering exceptional experiences, and maximizing every opportunity, we want to talk to you.

What You’ll Do

As a Service Advisor, you’ll be the key connection between our customers and our service team—ensuring a smooth, transparent, and positive experience from start to finish.

• Greet every customer with professionalism and energy

• Listen, identify, and clearly communicate vehicle concerns

• Perform walk-arounds and recommend maintenance based on customer needs

• Provide accurate estimates, timelines, and upfront pricing

• Write detailed and accurate repair orders in ADP

• Present and explain multi-point inspection results

• Gain approvals for recommended and additional services

• Coordinate with technicians to ensure efficient workflow

• Keep customers informed throughout the repair process

• Deliver completed vehicles and review work performed

• Handle payments and ensure a seamless checkout experience

• Build long-term customer relationships and trust

What We’re Looking For

• Strong communication and relationship-building skills

• Sense of urgency in a fast-paced environment

• Attention to detail and organizational skills

• Comfort with computers, typing, and service systems

• Basic math skills for estimates and transactions

• Valid driver’s license with an acceptable driving record

• Automotive service experience is a plus, but not required for the right person

Why Mazda of Troy?

We’re not slowing down—we’re growing. This is an opportunity to step into a busy shop with steady traffic, strong earning potential, and a supportive team environment.

What We Offer

• Competitive pay with performance-based earning potential

• Medical, Dental, and Vision coverage

• Paid Holidays & PTO

• 401(k) with company support

• Employee Stock Purchase Plan

• Paid Life Insurance & Disability coverage

• Career growth through Lithia Learning Center

• Vehicle purchase discounts

• Wellness programs and employee perks

Additional Requirements

• High school diploma or equivalent

• Must be 18 years or older

• Drug-free workplace

• Equal Opportunity Employer