Service Advisor

Join Our Team at INFINITI of Beachwood!

INFINITI of Beachwood is looking for an experienced, motivated, and customer-focused Automotive Service Advisor to join our service department.

We are seeking someone who takes pride in delivering exceptional customer service, building long-term relationships, and helping customers maintain their vehicles.

The ideal candidate is organized, professional, sales-driven, and comfortable working in a fast-paced luxury automotive dealership.

Key Responsibilities

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  Greet customers professionally and provide an exceptional service experience.

  
  


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  Listen to customer concerns and accurately document repair requests.

  
  


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  Review vehicle maintenance history and recommend manufacturer-required and appropriate maintenance services.

  
  


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  Present technician-recommended repairs and explain their value to customers.

  
  


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  Prepare accurate repair orders and estimates.

  
  


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  Communicate regularly with customers regarding vehicle status, repair costs, and completion times.

  
  


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  Work closely with technicians, the shop foreman, and parts department to ensure efficient repairs.

  
  


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  Follow up on declined services and future maintenance opportunities.

  
  


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  Maintain accurate repair orders and ensure timely completion and closing.

  
  


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  Meet individual customer satisfaction, service sales, and performance goals.

  
  

Qualifications

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  Previous automotive service advisor experience preferred.

  
  


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  Luxury dealership experience is a plus.

  
  


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  Strong communication and customer service skills.

  
  


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  Ability to explain automotive repairs and maintenance clearly.

  
  


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  Strong organizational and multitasking abilities.

  
  


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  Experience with dealership management systems preferred.

  
  


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  Professional appearance and positive attitude.

  
  


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  Valid driver's license.

  
  

What We're Looking For

We want someone who:

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  Takes ownership of the customer experience.

  
  


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  Knows how to build trust and long-term customer relationships.

  
  


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  Is confident presenting recommended maintenance and repairs.

  
  


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  Understands the importance of customer retention and service department profitability.

  
  


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  Communicates effectively with customers and technicians.

  
  


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  Is dependable, accountable, and team-oriented.

  
  


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  Wants to grow professionally and financially.

  
  

What We Offer

• 401(K)


• Dental Insurance


• Health Insurance


• Health Savings Account


• Life Insurance


• Paid Time Off


• Vision Insurance


• Referral Program


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  Opportunity to work with a respected luxury automotive brand.

  
  


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  Professional and supportive team environment.

  
  


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  Opportunities for career growth and development.

  
  


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  Ongoing training and manufacturer product education.