We are seeking a professional and customer-focused Service Advisor to join our team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a positive customer experience from vehicle check-in through repair completion. This role requires strong communication skills, attention to detail, and the ability to coordinate repairs while maintaining excellent customer service.
Essential Duties and Responsibilities
Greet customers and accurately document service concerns and repair requests
Schedule service appointments and maintain shop workflow
Prepare and explain repair estimates, recommended services, and costs
Communicate with technicians regarding diagnosis, repair status, and completion timelines
Keep customers informed of repair progress and obtain approval for additional services when needed
Review completed work orders with customers and answer questions regarding repairs performed
Process invoices and collect payments as needed
Maintain accurate service records and customer information
Promote maintenance programs and additional services that benefit the customer
Resolve customer concerns in a professional and timely manner
Assist in maintaining a clean, organized, and professional service department
Qualifications
Must have valid driver's license with acceptable driving record
Previous experience as a Service Advisor, customer service representative, or related role preferred
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Basic computer proficiency and ability to learn dealership or shop management software
Ability to work effectively in a fast-paced environment
Knowledge, Skills, and Abilities
Customer service excellence
Problem-solving skills
Attention to detail
Time management
Sales and upselling abilities
Professional demeanor
Ability to handle difficult situations diplomatically
Physical Requirements
Ability to stand and walk for extended periods
Occasional lifting of up to 25 pounds
Ability to work in an office and shop environment
Benefits
Competitive pay
Health, dental, and vision insurance
Paid time off
Retirement plan
Ongoing training and development opportunities
Career advancement opportunities
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
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