Service Advisor - Acura

What we are looking for:

We are seeking a highly motivated and customer-focused Service Advisor to join our busy automotive dealership. As the liaison between customers and our service technicians, the Service Advisor plays a crucial role in ensuring a positive customer experience, accurately diagnosing customer concerns, and managing service workflow efficiently. The ideal candidate will have a understanding of vehicle maintenance and repair, excellent communication skills, and the ability to thrive in a fast-paced environment.  Join our team and become part of a dynamic, customer-focused service department that values quality, integrity, and teamwork.

Scheduled Hours:

• Full-time, Monday – Friday, 6:45am-5:00pm and every third Saturday


• Every third Saturday 8:00am-3:00pm (When working a Saturday, you will be given the following Monday off)

Work Environment:

• This is an in-store position, working in the Service Drive in a fast-paced dealership


• Frequent interaction with customers and technicians.


• Standing and walking for extended periods.


• Lifting items up to 25 lbs.


• Work schedule includes Saturdays and extended hours as needed.

Compensation Structure:

• 100% commission-based – unlimited earning potential based on performance


• Advisors’ compensation varies depending on performance but typically range from $65k - $100k+ annually.   

Key Responsibilities:

• Greet customers in a friendly and professional manner.


• Listen to customer concerns and accurately document service needs and vehicle issues.


• Provide detailed cost estimates and explain recommended services and repairs clearly.


• Coordinate vehicle inspections and diagnostic procedures with technicians.


• Communicate technician findings to customers and obtain necessary repair approvals.


• Monitor service progress and keep customers informed throughout the repair process.


• Ensure all repair orders are properly documented and closed in a timely manner.


• Discuss additional services and maintenance based on vehicle history and inspection results.


• Handle customer inquiries, concerns, and complaints with professionalism and efficiency.


• Maintain a clean and organized service drive and customer lounge area.


• Assist in scheduling appointments and managing the service calendar.


• Follow all dealership and manufacturer policies, procedures, and compliance guidelines.

Qualifications:

• High school diploma or equivalent required; post-secondary education or technical training preferred.


• Minimum 1-2 years of experience in an automotive service advisor or related customer service role.


• Knowledge of automotive systems, maintenance schedules, and repair terminology preferred.


• Excellent interpersonal and communication skills.


• Ability to multi-task and manage time effectively in a high-volume environment.


• Proficient technology and computer skills


• Proficiency with service management software (e.g. CDK) is a plus.


• Valid driver’s license and clean driving record.


• Must be able to pass pre-employment drug screen and background check


• Professional experience in a similar role preferred


• Able to lift 25 lbs.

Benefits:

• Competitive pay with performance-based compensation


• Health and dental insurance


• Supplemental vision, dental, and life insurance


• Paid time off and holidays


• Closed on major holidays


• Short-term disability insurance


• Life insurance coverage at no cost, fully paid by the employer


• Employee Assistance Program


• Fitness Club Discount


• 401(k) retirement plan with company match.


• Employee discounts on parts and services


• Ongoing training and career advancement opportunities


• Fast-paced, high-energy environment


• Supportive, friendly, and positive company culture

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres is an Equal Opportunity Employer.