Service Advisor - Altoona

Principal Duties and Responsibilities
• Enhance Stuckey Automotive Customer Experience
• Advises customers at auto dealerships about their repair needs by taking test drives, checking vehicle
maintenance records, and examining service schedules
• Greet and welcome service customers in a friendly and courteous manner
• Schedules appointments, answer phones and collects funds for service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies and labor
• Prepares repair orders
• Maintains excellent customer rapport
• Maintains automotive records
• Continuous learning by participating in education opportunities and required training
• Attends to customers in waiting areas as well as driving them home or to work as needed
• Ensure cleanliness of service write up area
• Follow Guidelines set in Stuckey Automotive Handbook
• Work with Service Manager to met and exceed any deadlines
• Meet and/or maintain all requirements for Job function
Reports to: Service Manager

Minimum Qualifications, Skills, Work Experience Requirements
Valid Driver’s License
Must Submit and Pass Drug Screening
Understanding of Stuckey Automotive’s Excellent Customer Service
Honesty, Integrity, Trustworthiness, Kindness
Driven and Passionate to achieve growth and goals
Excellent Communication skills
Strong Professional Manners