Service Advisor Assistant

We have an immediate opening for a  Service Advisor Assistant to join our team. 

In this role, the Service Advisor Assistant is responsible for receiving payments from customers for products or services provided by the dealership.  This position is an important part of the team, working with Service Advisors to create and maintain customer satisfaction for each transaction.  
 

Duties and responsibilities include but aren't limited to:

• Process customer repair orders for payment, via cash, check, or credit card.  
• Close repair orders once complete and scan documents. 
• Coordinate and assist customers with a loaner vehicle as needed.  
• Maintain loaner vehicle fleet inventory. 
• Work closely with Service Advisors to answer customer questions about service performed or products purchased. 
• Handle customer feedback with integrity and poise. 
• Provide clerical and administrative assistance to department as needed. 

The best fit for our team will have:

• Strong customer service skills, focused on quality and satisfaction. 
• Strong communication skills, both verbal and written.
• Understanding of tire and automotive repair market.
• Dependability.
• Ability to work independently and effectively manage a team of certified technicians. 
• Availability to work some Saturdays.
• Valid state driver's license.
• High school diploma or equivalent.

Who we are:

Founded in 1918, L.B. Smith Ford is a fourth-generation, locally-owned business located in the heart of Lemoyne and Camp Hill, Pennsylvania. We pride ourselves on providing the best employee experience so that we can provide the best customer experience. We offer a comfortable and relaxed atmosphere where our employees are our family – literally. With decades-long employees, our team is committed to each other and cares about doing the right thing because it is the right thing to do. And we care about giving back to the community where our employees live and work.

Benefits:

• 401(k) with employer match 
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short Term Disability Insurance
• Paid Time Off
• Standard Holidays