Service Advisor Assistant

We are seeking a detail-oriented and service-driven Service Advisor Assistant to support our Service Advisors in delivering a premium customer experience. The successful candidate will demonstrate exceptional organizational skills, clear communication, and the ability to operate efficiently in a fast-paced automotive service environment.

Essential Duties and Responsibilities

• Customer Interaction: Assist with customer reception, appointment check-in, and check-out processes while maintaining a professional and courteous demeanor.


• Administrative Support: Prepare, update, and organize repair orders; schedule service appointments; and maintain accurate documentation in compliance with company policies.


• Communication Management: Provide timely updates to customers regarding service status, appointment reminders, and post-service follow-ups.


• Workflow Coordination: Support Service Advisors in managing repair orders and liaising between customers, technicians, and the parts department to ensure prompt service delivery.


• Documentation Accuracy: Verify that all service records and invoices are complete, precise, and properly filed.


• Additional Responsibilities: Assist with parts requests, invoice preparation, and other operational tasks as assigned to facilitate departmental efficiency.

Qualifications

• Prior experience in automotive service, customer service, or administrative support desirable


• Proficiency with basic computer applications; familiarity with dealership management software is an asset


• Strong organizational, time-management, and multitasking abilities


• Excellent verbal and written communication skills


• Valid driver’s license with an acceptable driving record

Core Competencies

• Professional demeanor with a customer-focused approach


• Ability to work collaboratively within a structured team environment


• High level of accuracy and attention to detail


• Adaptability to a dynamic, high-volume service setting


• Commitment to maintaining confidentiality and compliance with company policies

What we offer

• Medical, Dental, and Vision Insurance


• 401(k) Savings Plan with Employer Match


• Ongoing Professional Development


• Inviting and Inclusive Team Culture


• Career Growth and Internal Promotions


• Competitive Wage Plans
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.