Service Advisor Assistant

Core Objective: Support the Service Advisors in delivering an efficient, high-quality customer service experience by assisting in customer intake, answering phones, making appointments. 

Key Responsibilities

• Customer Service & Intake: Greet customers, document vehicle concerns, and assist with service appointments and check-ins


• Warranty & Service Contracts: Verify warranty coverage with technicians with warranty administrator, service contracts, and applicable Ford manufacturer guidelines.


• Customer Communication: Use customer lists to coordinate with the customers to have services performed: Recalls, Special order parts, etc.


• Billing & Vehicle Delivery: Receive payment and close invoices for customer pick-up.


• Rental Vehicles:  Open and close rental agreements for rental cars.


• This and other items to ensure an excellent customer experience.

Required Qualifications & Experience

• High school diploma or equivalent required.


• Previous automotive service, dealership, customer service, or administrative experience preferred.


• Strong communication, organization, and customer service skills.


• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.


• Basic understanding of automotive repair orders, estimates, and service processes preferred.


• Proficiency in Microsoft Office and dealership management systems preferred.


• Ability to handle customer concerns professionally and maintain a positive customer experience.


• Valid driver’s license with an acceptable driving record.