Service Advisor at Livermore Ford

Livermore Ford is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.

We offer:

• Highly competitive compensation 
  


• Paid training and development


• Medical, Vision and Dental Benefits


• 401(k) with company match


• Free College education courses for employees and their immediate family members


• Employee appreciation lunches


• Employee bonus for referrals


• Employee discounts


• Excellent culture


• Room for growth

RESPONSIBILITIES:

• Greet customers promptly in a friendly manner


• Obtain customer and vehicle information


• Provide excellent customer service to all customers


• Clearly document all vehicle symptoms as described by the customer


• Review all current and future vehicle service needs & recommendations with every customer


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.


• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction


• Previous customer service experience


• Highly skilled in multi-tasking and personal organization


• Above average energy level


• A desire for a long-term career with a growing organization


• Personal and professional integrity

If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.