Service Advisor at Naples CDJR

We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.


• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.


• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.


• Estimates cost and completion time/settles customer accounts.


• Communicates with customer about status of work.


• Coordinates activities to ensure repair work is fixed right the first time and completed on time.


• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.


• Meets or exceeds goals for add-on sales.


• Meets or exceeds OEM Customer Satisfaction Index expectations


• Delivers the right car in perfect condition every time.


• Identifies repeat customers/first time customer and treats them accordingly.


• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.


• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.


• Documents repair order changes.


• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.


• Promptly addresses and resolves customer viewpoint and service follow-up issues.

*see hiring manager for details!

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account


• 401(k) with company match


• Professional work environment, with job training and advancement opportunities


• Paid Time Off


• Tenure Bonuses


• Employee discount programs


• Referral programs