Service Advisor Automobiles

Job Summary

The Service Advisor serves as the primary point of contact between customers and the service workshop. This role is responsible for understanding customer concerns, preparing job cards, coordinating with technicians, and ensuring customers receive timely updates throughout the service process. 

Key Responsibilities

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  Welcome customers and understand their vehicle service and repair requirements.

  
  


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  Open and maintain accurate job cards for all service and repair work.

  
  


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  Inspect vehicles and record customer concerns before assigning work.

  
  


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  Advise customers on the recommended repairs, maintenance, and service requirements.

  
  


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  Provide customers with cost estimates and explain the scope of work to be performed.

  
  


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  Act as the primary point of contact (POC) for customers throughout the service process.

  
  


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  Coordinate with technicians to communicate customer concerns and service requirements accurately.

  
  


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  Monitor repair progress and provide regular updates to customers regarding vehicle status.

  
  


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  Ensure all work is completed as per customer expectations and company quality standards.

  
  


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  Coordinate vehicle delivery after verifying that all requested work has been completed.

  
  


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  Maintain proper service records and ensure all documentation is complete and accurate.

  
  


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  Build and maintain strong customer relationships to ensure a high level of customer satisfaction.

  
  

Qualifications

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  Bachelor's degree in Mechanical Engineering or Automobile Engineering; or

  
  


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  Diploma in Automobile Engineering with a minimum of 2 years of relevant experience as a Service Advisor or in a similar automotive service role.

  
  

Skills & Requirements

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  Strong knowledge of automobile systems, maintenance, and repair procedures.

  
  


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  Excellent customer service and communication skills.

  
  


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  Ability to explain technical information in a clear and customer-friendly manner.

  
  


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  Strong coordination, problem-solving, and interpersonal skills.

  
  


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  Good computer skills and familiarity with service management software is an advantage.

  
  


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  Ability to work efficiently in a fast-paced service environment.

  
  


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  Must possess a valid two-wheeler driving license.