Service Advisor- CMA 's Subaru of Winchester

POSITION OVERVIEW

CMA's Hyundai of Winchester is seeking an energetic and customer-focused Service Advisor to join our growing team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and eager to learn in a fast-paced environment. Candidates with strong communication skills and an interest in relationship building are highly encouraged to apply.

ABOUT CMA

Carter Myers Automotive (CMA) is a 100% Employee-Owned company with nearly a century of serving our communities. With over 20 dealerships across Virginia and West Virginia, our mission is Moving Lives Forward—for our customers, our communities, and our employee owners. At CMA, every associate is an owner. We value teamwork, integrity, growth, and a people-first culture where your ideas matter and your career can thrive.

EQUAL EMPLOYMENT OPPORTUNITY

Carter Myers Automotive provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local laws.

KEY RESPONSIBILITIES

• Greet customers and assist them with service needs in a friendly, professional manner.  
•  Build and maintain strong customer relationships to ensure satisfaction and repeat business.  
• Utilize computer systems to manage service appointments, customer information, and service history.  
• Communicate clearly with customers regarding service recommendations, timelines, and updates.  
• Partner with technicians and the service team to ensure accurate, efficient, and timely service delivery.

SKILLS & QUALIFICATIONS

• Strong communication and interpersonal skills.  
• Ability to build rapport and create a positive customer experience.  
• Comfortable learning and using new technology and software.  
• Positive attitude and willingness to learn. Prior automotive experience required.  
• Excellent organizational skills and attention to detail.

PREFERRED QUALIFICATIONS 

• 2–3 years of Service Advisor experience (any brand).  
• Experience using **CDK** service/repair order management software.  
• Experience working with or around **Subaru** vehicles or Subaru service processes.

LICENSES /CERTIFICATIONS

• Valid Driver’s License with a clean driving record.

BENEFITS

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services 
• Competitive compensation and performance incentives. 

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!