Service Advisor - Courtesy Nissan

Position: Service Advisor

Employment: Full Time

Location: Mesa, AZ

Start Date: ASAP

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Position Overview:

Courtesy Nissan is seeking a full-time Service Advisor to join our dynamic service team. As the primary liaison between our customers and the service department, you’ll play a critical role in delivering a seamless, transparent, and satisfying service experience. From routine maintenance to complex repairs, you’ll guide customers through the service process, ensuring their vehicles are properly diagnosed, serviced, and returned in top condition.

This is an excellent opportunity for someone with strong interpersonal skills, a passion for the automotive industry, and the ability to thrive in a fast-paced, customer-focused environment.

Key Responsibilities:

• Greet all service customers promptly and professionally, establishing a positive first impression.


• Accurately document customer concerns and vehicle symptoms for both maintenance and repair visits.


• Conduct thorough vehicle walkarounds and inspections with customers when appropriate.


• Provide clear explanations of recommended services, repairs, and associated costs.


• Communicate with technicians to ensure accurate diagnostics and timely service completion.


• Keep customers informed of vehicle status, changes in repair timelines, and any additional service needs.


• Review completed work with customers, answer questions, and ensure satisfaction before vehicle delivery.


• Handle customer payments and process repair orders accurately.


• Assist in maintaining a smooth and efficient service drive operation.


• Promote dealership service specials and maintenance packages when appropriate.

Qualifications:

• Prior experience as a Service Advisor or in automotive service/customer service is preferred.


• Strong communication, organizational, and problem-solving skills.


• Ability to manage multiple priorities in a high-volume environment.


• Solid understanding of automotive systems and repair processes.


• Professional appearance and a customer-first attitude.


• Proficiency with dealership management systems (CDK or similar experience is a plus).


• Valid driver’s license and clean driving record.


• Willingness to submit to a pre-employment drug screen and background check.

What We Have To Offer:

• Competitive compensation


• PTO


• Employee discounts


• Comprehensive benefits including health, dental, and vision insurance


• Company-sponsored life insurance


• 401(k) retirement savings plan


• Opportunities for career growth and advancement into full-line service advising or leadership roles


• Values-driven culture built on professionalism, integrity, and a fun family atmosphere

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, one or multiple in-person interviews, background check, drug screening, and a driving record review. Be a part of a winning team and outstanding culture, apply with us today.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.