Service Advisor / Customer Service Professional

Twin Falls Subaru has been the Magic Valley's #1 Volume Automotive Retailer for the past few years. With that many vehicles hitting the road, in addition to existing vehicles & new residents to the Magic Valley area & beyond - we have an opening for a professional, well spoken Service Consultant to provide 5-star service to all of the guests that give us the opportunity to assist them with their repair & maintenance needs. 

We are assisting people with repairs that they may not be expecting, or mentally prepared for the expense that just popped into their world. With Honesty, Empathy, Appreciation, Respect and Trust, we must serve our guests in the most professional manner. Our mission is to be so effective we are able to be helpful to others. In order to do that, we will not treat them as just a number, or take for granted the trust they have put in our team to get their Subaru (or other make vehicle) back on the road as quick, efficient, and affordably as possible.

If you are willing to accept the challenge of being a front-line, first point of contact representative of Twin Falls Subaru & our Service Department, we would like to talk with you.

If you are willing to continually improve your skill-set & knowledge for the benefit of our guests, our team & yourself, we would like to talk with you.

If you are willing to be patient with guests who are maybe just finding out extensive repairs are needed, as they work through how this works into their life, we would like to talk with you.

We welcome individuals who are new to the automotive industry but with experience in previous roles such as customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401K Plan w/ match


• Medical and Dental 


• PTO 

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensure that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality


• Time management skills


• Fantastic communication skills with your customers


• Adhere to and live by the Values and Brand Promises of Twin Falls Subaru


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.