SERVICE ADVISOR (EXPERIENCED)

Description

Automotive Service Advisor  

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!
 

As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.

 

• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Requirements

•  Two or more years of previous experience as a service advisor.
•  High school diploma or equivalent.
•  Valid driver license in the state that you will work and a good driving record.
•  Great attitude with high-energy personality.
•  Excellent customer service skills.
•  Professional appearance and work ethic. 
•  Ability to work well in a process driven environment.