Service Advisor - Honda

What we are looking for:

We are seeking a highly motivated and customer-focused Service Advisor to join our busy automotive dealership. As the liaison between customers and our service technicians, the Service Advisor plays a crucial role in ensuring a positive customer experience, accurately diagnosing customer concerns, and managing service workflow efficiently. The ideal candidate will have a understanding of vehicle maintenance and repair, excellent communication skills, and the ability to thrive in a fast-paced environment.  Join our team and become part of a dynamic, customer-focused service department that values quality, integrity, and teamwork.

Scheduled Hours:

• Full-time, Monday – Friday, cover hours between 6:45am-6:00pm and every fourth Saturday 8:00am-3:00pm.

Compensation Structure:

• 100% commission-based – unlimited earning potential based on performance.

Work Environment:

• This is an in-store position, working in the Service Drive in a fast-paced dealership


• Frequent interaction with customers and technicians.


• Standing and walking for extended periods.


• Lifting items up to 25 lbs.


• Work schedule includes Saturdays and extended hours as needed.

Key Responsibilities:

• Greet customers in a friendly and professional manner.


• Listen to customer concerns and accurately document service needs and vehicle issues.


• Provide detailed cost estimates and explain recommended services and repairs clearly.


• Coordinate vehicle inspections and diagnostic procedures with technicians.


• Communicate technician findings to customers and obtain necessary repair approvals.


• Monitor service progress and keep customers informed throughout the repair process.


• Ensure all repair orders are properly documented and closed in a timely manner.


• Discuss additional services and maintenance based on vehicle history and inspection results.


• Handle customer inquiries, concerns, and complaints with professionalism and efficiency.


• Maintain a clean and organized service drive and customer lounge area.


• Assist in scheduling appointments and managing the service calendar.


• Follow all dealership and manufacturer policies, procedures, and compliance guidelines.

Qualifications:

• High school diploma or equivalent required; post-secondary education or technical training preferred.


• Minimum 1-2 years of experience in an automotive service advisor or related customer service role.


• Knowledge of automotive systems, maintenance schedules, and repair terminology preferred.


• Excellent interpersonal and communication skills.


• Ability to multi-task and manage time effectively in a high-volume environment.


• Proficient technology and computer skills


• Proficiency with service management software (e.g. CDK) is a plus.


• Valid driver’s license and clean driving record.


• Must be able to pass pre-employment drug screen and background check


• Professional experience in a similar role preferred


• Able to lift 25 lbs.

About Don Ayres:

 Don Ayres is a premier automotive dealer and service provider, renowned for our dedication to exceptional customer service and top-quality products. We are passionate about supporting our customers and delivering outstanding service at every level.

If you're seeking a rewarding career in the automotive industry, you've come to the right place. Don Ayres Honda has earned the prestigious Honda President’s Award 21 times, recognizing our excellence in sales performance and customer satisfaction.

As one of Indiana’s largest and most successful dealerships, we offer exciting career opportunities for driven, dynamic, and motivated individuals.

Benefits:

• Competitive pay with performance-based compensation


• Health and dental insurance


• Paid time off and holidays


• Closed on major holidays


• Short-term disability insurance


• Life Insurance


• Employee Assistance Program


• Fitness Club Discount


• 401(k) retirement plan with company match.


• Employee discounts on parts and services


• Ongoing training and career advancement opportunities


• Fast-paced, high-energy environment


• Supportive, friendly, and positive company culture

Company Culture:

At Don Ayres, our culture is built on a foundation of strong core values that guide everything we do: Integrity, Respect, Friendship, Achievement, Personal Growth, and Community. These values are at the heart of our team-oriented environment and shape how we interact with one another, our customers, and the communities we serve.

We believe that success is built on strong relationships, collaboration, and a positive, supportive work environment. Our team-oriented culture is grounded in mutual respect and a commitment to helping one another grow. We celebrate diversity, creativity, and individual strengths, knowing that each team member plays an integral role in our shared success.

We are a close-knit, friendly group that values open communication, creativity, and teamwork. Whether you’re collaborating across departments, providing the exceptional customer experience, or simply enjoying a lunch break with colleagues, you’ll find that we work hard and have fun doing it.

Employee wellness, both professionally and personally, is important to us, and we support a culture where people feel valued, respected, and empowered.

At Don Ayres, we are more than just coworkers – we are a team. We celebrate each other’s successes and work together to overcome challenges. Our positive, inclusive culture is at the heart of everything we do, and we’re always looking for passionate individuals who can contribute to and enhance this environment.

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres is an Equal Opportunity Employer.