Service Advisor (Honda)

Description

Service Writer / Advisor - Norris Honda in Dundalk, MD

If you are customer-focused, energetic and friendly with previous service writing experience, Norris Honda in Dundalk, MD wants to talk to you! We are searching for an Automotive Service Advisor to manage the center of communications for all repair activities and act as a liaison between customers, technicians and the dealership. Ideal candidate is well versed in automotive service matters, managing customer expectations and consistent follow up. We want the customer to receive first-class service at our dealership. Previous Honda experience a plus.

Salary & Schedule 

• Base of $26,000 plus commission up to $100k. Biweekly pay and monthly commission
• Full Time Monday - Friday and every 3rd Saturday

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Schedule appointments and generate estimates for customers
• Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
• Document repair and service orders in the correct fashion (CDK experience a plus)
• Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• All other duties as assigned