🛠️ Key Responsibilities

1. Customer Interaction

• Greet customers with a friendly, professional attitude


• Listen carefully to vehicle concerns and document details accurately


• Communicate clearly between customers and technicians


• Build trust and long-term relationships through excellent service

2. Service Coordination

• Schedule, confirm, and organize service appointments


• Gather vehicle history, symptoms, and service needs


• Recommend maintenance and repairs following manufacturer guidelines


• Ensure technicians have accurate information for diagnosis

3. Estimates & Approvals

• Prepare accurate estimates for parts and labor


• Explain repair needs in simple, easy‑to‑understand terms


• Obtain customer approval before work begins


• Maintain transparency throughout the repair process

4. Repair Order & Workflow Management

• Create and manage repair orders in the shop management system


• Document all services performed and parts used


• Coordinate job flow to ensure timely repairs


• Maintain clear communication with technicians

5. Customer Satisfaction

• Follow up after service visits


• Resolve customer concerns professionally


• Strive to exceed expectations at every step

🎯 What We’re Looking For

• 3–5 years of Service Advisor experience (preferred)


• Strong communication & customer service skills


• Ability to multitask and stay organized


• Working knowledge of automotive systems (not technician‑level)


• Proficiency with computer systems & shop software


• Positive, team‑oriented attitude


• High school diploma or equivalent

🎁 Benefits & Perks

• Competitive Pay


• Medical, Dental, Vision Insurance


• Paid Vacation & Paid Holidays


• Professional, Friendly Work Environment


• Career‑Long Training & Development

🚀 Ready for a Better Shop? Apply Today.

Join Main Street Auto and be part of a team that values your professionalism, supports your success, and treats customers the right way.

👉 Apply now — we review applications daily.