Service Advisor Mercedes-Benz

Responsibilities

• Greets customers promptly


• Obtains customer and vehicle information with tablet


• Clearly reports all vehicle symptoms as described by the customer


• Determines and recommends needed maintenance base on age, mileage, and vehicle history


• Prepares complete and accurate estimate of cost for labor and parts


• Establishes follow-up time


• Monitors the progress of each vehicle throughout the day, updating customers frequently


• Verifies that final invoice reconciles with work performed on the repair order


• Explains all completed work and charges to customers

Qualifications

• Minimum 2 year experience in a service advisory role


• Knowledge of automobiles


• Positive attitude


• High volume mentality


• CSI focused

What We Offer

• 401k


• Full Medical benefits


• Paid Vacation


• Paid Training


• Unlimited Earning Potential