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Job Title: Service Advisor
Company: Mercedes-Benz of Richmond; Murgado Automotive Group
Location: Richmond, VA
Job Type: Full-time
About Us:
At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.
Job Description:
As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.
Key Responsibilities:
Greet customers and assist with their service needs
Schedule service appointments and coordinate with the service team
Provide accurate estimates for repair and maintenance services
Communicate with customers about their vehicle's status and any additional services needed
Ensure timely and efficient completion of all service work
Maintain accurate records of service orders and customer interactions
Address and resolve any customer concerns or complaints promptly
Promote additional services and maintenance programs to customers
Collaborate with the parts and service team to ensure a seamless service experience
Qualifications:
Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to work in a fast-paced environment and handle multiple tasks
Proficient in using computer systems and software related to automotive service
Knowledge of automotive repair and maintenance processes is a plus
Valid driver's license and clean driving record
Benefits:
Competitive salary and commission structure
Health, dental, and vision insurance
Paid time off and holidays
Ongoing training and professional development opportunities
Friendly and supportive work environment
$65,000 - $120,000 a year
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