Service Advisor (Mystic)

Since 1949, our family owned business has truly valued our employees’ well being and futures. We are willing to invest in the right candidate!

What We Offer

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  Medical and Dental

  
  


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  401K Plan

  
  


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  Short and Long term disability

  
  


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  Life Insurance

  
  


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  Paid time off and vacation

  
  


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  Employee vehicle purchase plans

  
  


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  Family owned and operated

  
  


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  Long term job security

  
  

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues


• Increase customer satisfaction by building customer relations.


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Increase profitability by maximizing sales & execute retail promotions.


• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.


• Oversee and participate in quality control.


• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.


• Accredited training in service advisor skills, customer satisfaction and quality control.


• Automotive service advisor experience.


• Ability to concentrate and accomplish tasks despite interruptions.


• Ability to perform a variety of tasks simultaneously.


• Proficient use of computers