Service Advisor - Powersports

Looking for an experienced, energetic, service sales person to join our fast paced dealership!

RESPONSIBILITIES

DAILY OPERATIONS

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service


• Diagnose mechanical problems accurately and clearly relay information to customer


• Clearly communicate to customer and estimated cost and set expectations of completion times


• Accurately look up parts for repair orders to build estimates


• Open and close repair orders and perform cashier duties as needed to check customer out


• Run VIN numbers for outstanding warranty repair work on manufacture websites


• Open and close warranty repair orders


• Follow procedures for quick and efficient handling of repair orders customer and internal


• Become efficient with all phases of the service process


• Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable

CUSTOMER SERVICE

• Enjoy helping customers solve problems


• Know what it means to give outstanding customer service


• Provide superior customer service to both internal and external customer


• Greet all customers in a courteous and friendly manner


• Handle telephone and over-the-counter transactions quickly and courteously


• Identify additional service a vehicle may need that customer is not aware of


• Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

• Strong conversation and phone skills


• Attention to detail, organized and ability to prioritize


• Highly motivated and willing to take initiative


• Ability to multi-task while being courteous and positive


• Ability to work in a fast-paced environment


• Dependable, honest and enthusiastic and an Excellent TEAM player

BENEFITS

• Great work environment: work hard + have fun


• Newest, coolest products in the powersports industry are here


• Committed team of people to work with


• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.


• Outstanding employee discount


• Paid training, continuing education you'll need to be successful


• Incentives for performance


• Paid holidays/vacation with longevity

We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.