Service Advisor Puente Hills Volkswagen

Join a Winning Team at Puente Hills Volkswagen – Now Hiring a Service Advisor!

Are you ready to be part of a motivated, high-performing team? Your next career opportunity awaits at Puente Hills Volkswagen! We are currently seeking a Service Advisor to join our growing service department.

About the Role:

As a Service Advisor, you will be the key liaison between our customers and technicians. You will play a vital role in delivering exceptional service by accurately assessing customer needs, preparing repair orders, and ensuring consistent communication throughout the repair process. The ideal candidate will be proactive, detail-oriented, and committed to creating a positive customer experience.

Key Responsibilities:

• Greet customers promptly and professionally.


• Gather customer and vehicle information and accurately document concerns.


• Clearly communicate vehicle symptoms as described by the customer to the technician.


• Recommend appropriate maintenance based on vehicle age, mileage, and service history.


• Prepare accurate repair estimates for labor and parts.


• Schedule service appointments and follow up as needed.


• Monitor the progress of each vehicle and provide timely updates to customers.


• Verify final invoices reflect services performed and explain charges to customers.


• Coordinate loaner vehicles and insurance verification when necessary.


• Take ownership of the customer experience by going above and beyond to ensure satisfaction.

What We Offer:

• Competitive pay structure


• Flexible working hours


• Health insurance


• Paid time off and sick leave

Qualifications:

• Proven track record of exceptional customer service


• Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (Volkswagen experience is a plus)


• High energy, personable, and a strong communicator


• Commitment to long-term growth and professional development


• High level of integrity and reliability


• Strong computer skills and willingness to learn new systems

Compensation:

The estimated annual earnings range for this position is $35,000 – $105,000, including all forms of compensation such as base pay, commissions, and overtime.

This is a performance-based commission role. Minimum wage will be paid for non-sales tasks and during rest periods, in accordance with applicable laws.

Actual compensation may vary depending on experience, skills, and location.