Service Advisor Reliable Chevrolet

Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customer service in a fast-paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers.

Responsibilities:

• Customer Service Excellence:  Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.


• Vehicle Diagnostics:  Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations.


• Service Coordination:   Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs.


• Documentation:  Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards.


• Upselling and Recommendations:  Promote additional services and products based on customer needs, enhancing their vehicle's performance, safety, and longevity.

Requirements:

• Experience:  Previous experience as a Service Advisor in an automotive dealership is highly preferred.


• Communication Skills:  Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.


• Technical Knowledge:  Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus.


• Customer Focus:  Strong customer-centric approach, with a commitment to providing the highest level of customer satisfaction.


• Team Player:  Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.


• Computer Proficiency:  Proficient in using automotive service software and basic computer applications.