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Service Advisor Reliable Chevrolet

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Job Description - Service Advisor Reliable Chevrolet





 



Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customer service in a fast-paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers.




Responsibilities:



  • Customer Service Excellence:  Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.

  • Vehicle Diagnostics:  Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations.

  • Service Coordination:   Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs.

  • Documentation:  Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards.

  • Upselling and Recommendations:  Promote additional services and products based on customer needs, enhancing their vehicle's performance, safety, and longevity.




Requirements:



  • Experience:  Previous experience as a Service Advisor in an automotive dealership is highly preferred.

  • Communication Skills:  Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.

  • Technical Knowledge:  Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus.

  • Customer Focus:  Strong customer-centric approach, with a commitment to providing the highest level of customer satisfaction.

  • Team Player:  Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.

  • Computer Proficiency:  Proficient in using automotive service software and basic computer applications.









Original job Service Advisor Reliable Chevrolet posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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