Service Advisor - Unlimited Growth Potential

Job Title: Parts & Service Manager

Department: Parts and Service Department

Summary Description

The parts and service manager strives to return a satisfactory profit on dealer capital invested in the parts inventory and accomplishes objectives using proper purchasing procedures, , maintenance, inventory control, staff utilization, pricing, and merchandising.

Essential Responsibilities

• Forecasts goals and objectives and strives to meet them
• Hires, trains, and motivates all parts and service department staff & monitors performance
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, walk in customers as well as the sales department
• Monitors and adjusts inventory to minimize obsolescence
• Supervises all ordering procedures
• Establishes and supervises all internal procedures to ensure smooth daily operations
• Enforces safety requirements associated with handling of HAZMAT related parts and materials
• Communicate with and assist the Manufacturer’s representative i.e., District Parts and Service manager and parts Operations team
• Performs all duties related to monthly closeout
• Assures customer satisfaction and handles complaints immediately in a professional manner
• Provides assistance with any other parts related situation that may arise
• Ability to perform all tasks required of parts department staff

Qualifications and Requirements

• Ability to communicate and listen effectively
• Ability to multitask efficiently
• Customer service experience preferred
• Bilingual preferred but not required
• Knowledge of automotive DMS programs preferred
• Basic computer skills required
• Good organizational skills required
• Ability to work with mathematical concepts such as percentages and ratios
• Ability to identify and adjust to problematic situations

Physical Demands

• A work environment with moderate noise levels & frequent climate changes
• Requires the use of both hands
• Ability to sit for an extended period

Schedule:

• 8-hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Service Experience: 1 year (Preferred)
• Management Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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