Service Advisor-Lyon-Waugh Auto Group

The Lyon-Waugh Auto Group, is looking for an experienced full-time Service Advisor to join our growing team. If you’re someone who values teamwork, and takes pride in delivering top-tier customer service we want to hear from you.  Lyon-Waugh Auto Group offers a supportive workplace where your experience is respected and your success is rewarded.

Schedule:  Monday–Friday: 7:00 AM – 4:00 PM  Rotating Saturdays & evenings 

In This Role, You Will

• Welcome clients and ensure an exceptional and professional service experience from start to finish
   
• Review service history, perform walkarounds, and recommend needed maintenance/repairs
   
• Clearly explain service options and pricing, ensuring clients are well-informed and confident in their decisions
   
• Coordinate with technicians and service team to manage repair timelines and communicate updates to clients
   
• Keep clients informed regarding progress, changes, and approvals
   
• Ensure work is completed to the highest standard before returning the vehicle to the client
   
• Build lasting relationships with clients by being a reliable point of contact for ongoing service needs
   

What Our Company Can Offer You

• Competitive pay structure with generous bonus opportunities
   
• Full benefits package including medical, dental, and vision
   
• 401(k) options with company match
   
• Paid time off: vacation, sick days, holidays, your birthday, and a paid volunteer day
   
• Employee discounts on vehicles, merchandise, and services
   
• Tickets to concerts/sporting events and other fun perks
   
• A smoke-free, professional work environment
   
• Opportunities for growth and career advancement

What We’re Looking For

• A positive, professional attitude with a passion for great customer service  
• Strong communication skills—both verbal and written  
• Ability to manage time and priorities effectively in a busy environment  
• Intermediate computer skills  
• Experience in service writing—luxury brand experience is a plus  
• Familiarity with Dealertrack is a bonus  
• Must be at least 18 years old with a valid driver’s license and clean driving record

Whether you’re looking to build on your experience or ready for a new challenge, the Lyon-Waugh Auto Group offers a welcoming team and a clear path forward.

Ready to start your application today?