Service Advisor/Manager

Cutshaw Automotive in Richmond, VA is looking to hire an exceptional Service Advisor to join our winning team! Cutshaw Automotive has built a reputation for providing the highest quality automotive service and repair while delivering an outstanding customer experience. We are committed to doing things right the first time and building long-term relationships with our customers through honesty, integrity, and exceptional service.

As part of a growing organization, Cutshaw Automotive provides a professional, team-oriented environment where employees are valued, supported, and given opportunities to grow their careers. If being part of a successful company that invests in its people and promotes from within is important to you, then Cutshaw Automotive is the place for you.

POSITION SUMMARY

The Service Advisor is responsible for building strong customer relationships, delivering an exceptional service experience, and helping customers make informed decisions about their vehicles' maintenance and repair. This individual serves as the primary point of contact between the customer and the service department, ensuring that every customer receives professional, transparent, and timely communication throughout the repair process.

SERVICE ADVISOR RESPONSIBILITIES

• Greet customers promptly and professionally while delivering a world-class customer experience.
• Listen to customer concerns and accurately document vehicle symptoms and service requests.
• Communicate recommended maintenance and repair services in a clear, professional manner.
• Educate customers on vehicle needs, safety concerns, and preventative maintenance recommendations.
• Prepare accurate repair estimates and secure customer authorization for repairs.
• Maintain consistent communication with customers regarding vehicle status, repair progress, and completion timelines.
• Coordinate with technicians to ensure accurate diagnoses and efficient workflow.
• Review completed repairs with customers and explain services performed.
• Build long-term customer relationships that drive repeat business and referrals.
• Meet sales and customer satisfaction goals while maintaining the highest ethical standards.
• Assist in maintaining an organized, efficient, and customer-focused service department.

QUALIFICATIONS

• Previous automotive Service Manager/Advisor, Service Writer experience preferred.
• Strong sales, communication, and relationship-building skills.
• Ability to explain technical information in a customer-friendly manner.
• Excellent organizational and multitasking abilities.
• Positive attitude with a strong commitment to customer satisfaction.
• Automotive industry experience preferred but not required for exceptional candidates.
• Valid driver's license and acceptable driving record.

 BENEFITS

• Industry-leading compensation plans with weekly pay
• Sign-on bonus opportunities
• Ownership opportunity program
• Health, vision, and dental insurance
• 401(k) retirement plan
• Paid holidays, sick days, and PTO
• Paid training and professional development
• Career advancement opportunities within a growing organization
• Modern facilities and a professional work environment

At Cutshaw Automotive, we believe our people are our greatest asset. We are committed to providing competitive compensation, outstanding benefits, ongoing training, and opportunities for long-term career growth. If you're looking for a company that values its employees, rewards performance, and invests in your future, Cutshaw Automotive is the place for you.

If you are a customer-focused professional who enjoys helping people, building relationships, and being rewarded for your performance, we would love to speak with you about joining the Cutshaw Automotive team.