Lexus Escondido is seeking an experienced Service Advisor to join our fast-paced and customer-focused Service Department. If you're passionate about delivering exceptional service and thrive in a high-volume environment, this is your opportunity to grow with us!
A dynamic and supportive team culture
Highly competitive pay plan
Clear advancement opportunities
Comprehensive Medical, Dental, and Vision coverage
Company-paid life insurance
401(k) with company match
Paid vacation
Tuition reimbursement
Greet customers promptly with professionalism and warmth
Gather and record detailed customer and vehicle information
Deliver outstanding customer service throughout the service process
Accurately document vehicle symptoms as described by the customer
Set and communicate clear follow-up expectations
Monitor repair progress and proactively update customers
Review completed work and clearly explain all charges
Minimum 3 years of experience as a Service Advisor
Strong customer relationship and communication skills
Ability to accurately assess and respond to customer needs
Alignment with our core values: Integrity, Teamwork, Innovation, Respect, and Excellence
Desire for a long-term career with growth opportunities
Proficiency with Dealership Management Systems (DMS)
We are an EOE/M/F/D/V Employer and support a drug-free workplace
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