Service Advisor/Service Consultant

Lexus Carlsbad is on the lookout for an experienced Service Consultant to join our exceptional team! If you’re ready to work with some of the most stunning automobiles in the world—and be part of a culture that truly shines—this is your moment. Step into an environment built on excellence, growth, and genuine passion. Don’t let this exhilarating career opportunity pass you by!

What We Offer:

• Excellent Culture


• Advancement opportunities


• Medical, Dental and Vision Plan


• Company-paid Life Insurance


• 401(k) with a company matching program


• Paid Vacation


• Tuition Reimbursement

Responsibilities: 

• Sell the proper repairs and/or services responsive to the customer’s perceived needs.


• Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.


• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.


• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.


• Explain completed work and all charges to customers.


• Maintain high customer satisfaction standards.


• Maintain a professional appearance.


• Other duties as assigned.

Requirements:

• 3 + years as a Service Consultant preferred.


• Possesses strong customer relations skills. Proficient at identifying and relating to the customer inquiry.


• Top CSI scores and customer satisfaction skills required


• Experience with dealership management systems


• Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.

We are an EOE/M/F/D/V Employer and support a drug-free workplace.