Service Advisor/Service Writer

Safety is important at Jimmy Britt Chevrolet. Our Team is safe and able to focus on customer needs due to a Huge investment in a whole dealership Air Purification system that Kills 99% of Bacteria/Virus within 3 feet of a sneeze. We are looking to add a motivated team member immediately! Jimmy Britt Chevrolet is a family run and operated dealership. We have spent a great deal of money to ensure that we have the needed tools and equipment to complete the necessary job tasks. We believe in hiring Great People and giving them the necessary tools and training to offer Exceptional Service and Enjoyable Team atmosphere.

SIGN ON BONUS PROGRAM FOR MILITARY AND FIRST RESPONDERS!! EXPERIENCED SERVICE ADVISORS are preferred. We are willing to invest in the right candidate -- with the right background.

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues


• Increase customer satisfaction by building customer relations.


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Increase profitability by maximizing sales & execute retail promotions.


• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.


• Oversee and participate in quality control.


• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• Individuals with previous experience as a Service Advisor are PREFERRED


• Accredited training in service advisor skills, customer satisfaction and quality control.


• High School Diploma or equivalent.


• Ability to concentrate and accomplish tasks despite interruptions.


• Ability to perform a variety of tasks simultaneously.


• Proficient use of computers/business machines