Service Advocate

We are currently seeking an experienced professional to fill the position of Service Advocate. Service Advocates at Action Inc. play an integral role in the delivery of housing-related services. The Advocates work with homeless adults, youth, and generally people in crisis to support stabilization of housing and level of functioning. The positions conduct street outreach, provide housing navigation, service linkage, and advocacy services to support housing stabilization. This is accomplished through a trauma-informed approach that includes development of housing/service plans and support through the execution of the plans. The position works with the homeless population, including those with serious mental health and substance use diagnoses and is part of a team of Service Advocates who work within the framework of the Continuum of Care Coalition and the local coordinated entry system. The position monitors participant progress and maintains current case notes and files.

Duties and Responsibilities: Duties include but are not limited to the following:

· Works with a collaborative team to determine eligibility for supports in accordance with applicable federal, state, and local regulations

· Responsible for conducting formal assessments.

· Develops, monitors, and updates client-centered goal plans with program participants

· Provides supportive services and/or referrals as needed that align with policy guidelines.

· Completes timely, accurate data entry and progress notes and maintains participant files.

· Conducts outreach and connects participants to providers in the service area. Travel throughout the six-county service area is required.

· Builds and maintains effective collaborative relationships with other involved agencies.

· Participates in team meetings with supervisors, other staff, and agencies.

· Attends training regularly as required.

· Exemplifies behaviors in the workplace that are consistent with the core values and mission of Action Inc.

Bachelor’s degree in human service field and at least two years of case management or related experience with disabled or otherwise disadvantaged populations is preferred. Must be able to work with youth and adults with unique backgrounds and maintain a safe, open, and empathetic environment. Must possess knowledge of community resources, the ability to effectively conduct group meetings and training. The incumbent should have extensive knowledge and understanding of the barriers faced by homeless people including those with serious mental illness and substance use disorder, and the ability to communicate effectively about sensitive personal issues. Knowledge of evidence-based approaches in the field of housing case management, including trauma-informed care, SOAR, and Housing First is preferred. Must possess the ability to write clear and accurate case notes. The successful candidate will have knowledge of community programs and services and associated referral processes. Other combinations of education and experience will be evaluated on an individual basis.

Must be bondable and insurable.