Service and Body Shop Manager

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow.

DUTIES & RESPONSIBILITIES

• Ensure Service Department growth and profitability.


• Understand and ensure compliance with all International and vendor polices and warranty procedures.


• Review and authorize all Service Department outside purchases charged tot the Service Department or a customer repair order.


• Review warranty performance statements monthly.


• Review warranty charge backs with Warranty Administrator weekly.


• Review the over 660 days warranty debits weekly to ensure payment.


• Review C.O.D. repair orders to ensure the vehicle and keys are on the premises.


• Attend International’s Parts and Service Managers annual meeting.


• Maintain high quality service repairs to minimize comebacks.


• Ensure that all work is fairly and equally assigned.


• Investigate the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, and cleanliness in a safety sensitive shop environment.


• Keep abreast of all warranty policies and product changes to maintain effectiveness in this role.


• Provide current manufacturer’s vendor training courses for technicians and service employees.


• Review random completed repair orders, noting technician comments, technician sigh off, repair completion, and road test completion (requires climbing in and out of trucks as needed).


• Understand and keep abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.


• Maintain a safe and clean work environment in all service areas.


• Ensure that current and required tools are purchased as necessary (may require lifting of parts from one area to another).


• Oversee Technicians day to day and hold monthly staff and technician meetings.


• Explain completed work and charges to the customer as required.


• Plan daily collision repair production schedule to maximize efficiency and maintain cycle time goals.

• Run production meeting to communicate priorities to technicians.


• Perform in-process quality control checks to ensure company standards are met.


• Immediately identify and address any quality issues or production delays.


• Perform final quality inspection prior to delivery of the vehicle to the customer.

ACTIVITY AND KNOWLEDGE REQUIREMENTS Employee safety is a prime concern of RWC. This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.

High degree of product and technical knowledge

Must be a team player with a strong sense of commitment to the customer.

Must be self-motivated and have strong verbal and written communication skills.

Must conduct his/herself in a professional manner Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H