Service and Install Coordinator

We are seeking an organized and customer-focused Service & Installation Coordinator to join our plumbing, heating, and A/C company in Hutto, TX. In this role, you will be responsible for scheduling, coordinating, and supporting service and installation teams to ensure smooth operations and exceptional customer satisfaction.

Key Responsibilities:

• Dispatch and coordinate installers to job sites.


• Process sales documentation and ensure accurate record-keeping.


• Manage and update the installation schedule to ensure timely completion of tasks.


• Create and maintain organized job folders for each project.


• Calculate and process task-related pay for installers.


• Initiate and follow up on warranty calls to resolve customer issues.


• Assist customers in scheduling city inspections as required.


• Coordinate with a third-party permit/HERS company to ensure compliance with government regulations while minimizing customer impact.


• Schedule and coordinate subcontractors for crane services or other installation-related tasks.


• Review and manage equipment inventory to support installation activities.


• Assist in collecting payments from clients as needed.


• Collaborate with clients, sales personnel, warehouse staff, accounting, and other departments to streamline the workflow of the installation process.

Qualifications:

• High energy and a strong desire to achieve results, paired with a charismatic and positive “can-do” attitude.


• Exceptional ability to manage multiple priorities in a fast-paced, deadline-driven environment.


• Strong professionalism, integrity, and attention to detail.


• Excellent written, verbal, and math skills.


• Proficiency in Microsoft Word, Outlook, and Excel.


• Five years of prior administrative experience in a service-based company preferred, but not required.


• High school diploma or equivalent required; college degree preferred.


• Must pass a mandatory pre-employment drug screening and background check.


• Flexible availability to work a variable schedule between 7:00 AM and 8:00 PM, Monday through Saturday, based on business needs.

Physical Requirements:

• Frequently required to sit and use hands for typing and handling tasks.


• Strong communication skills for speaking and listening to employees and clients, both in person and over the phone.


• Occasionally required to stand, walk, stoop, kneel, or crouch.


• Ability to lift and move up to 10 pounds regularly and occasionally up to 25 pounds.


• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and focus adjustments.

Benefits:

• Opportunities for career growth and advancement.


• Supportive, team-based, and motivating company culture.


• 401K retirement plan.


• Comprehensive medical, dental, and vision insurance.


• Life insurance coverage.


• Paid vacation and holidays.

If you are a proactive and detail-oriented individual looking to make a difference in a dynamic environment, we encourage you to apply!

#WIZ

About Service Wizard:

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.