Service & Parts Business Development Advisor

Job Title: Service & Parts Business Development Advisor
Location: Mission Valley Ford & Kubota
Reports to: Service & Parts Manager(s)

Position Summary

The Business Development & Customer Support Representative plays a key role in expanding Mission Valley Ford & Kubota’s customer base while strengthening relationships with existing clients. This hybrid role blends business development, sales, and customer service, focusing on generating revenue for our Parts, Service, and Body Shop departments while ensuring every customer has an outstanding experience.
The ideal candidate is a proactive communicator who thrives on building long-term relationships, identifying new business opportunities, and delivering personalized support to commercial, fleet, and municipality customers.

Essential Duties & Responsibilities

• Build and maintain strong relationships with customers through on-site visits, calls, and ongoing communication.


• Identify and pursue new customer opportunities to increase parts, service, and body shop sales.


• Conduct local outreach to fleet managers and maintenance personnel to expand business and strengthen loyalty.


• Collaborate with internal departments (Parts, Service, Marketing, Sales) to deliver a consistent and customer-focused experience.


• Introduce new products, promotions, and service offerings to existing and potential clients.


• Perform joint calls with vendors, department managers, and salespeople as needed.


• Resolve customer inquiries, issues, and complaints promptly and professionally.


• Maintain accurate customer records, daily call reports, and CRM data.


• Provide feedback to management on customer satisfaction and market trends.


• Attend trade shows, networking events, and customer appreciation functions to promote dealership visibility.


• Work with the Marketing Manager to align customer outreach and advertising with dealership brand standards.

Key Areas of Focus

• Ford & Kubota Parts and Service Sales


• Fleet, Commercial, and Municipality Accounts


• Mobile Service and Truck Body Manufacturing


• Customer Retention and Relationship Rebuilding

Qualifications

• High School Diploma or GED required; Associate or Bachelor’s degree preferred.


• 1+ year of experience in sales, business development, or customer support (automotive or heavy equipment industry preferred).


• Strong communication and interpersonal skills with a customer-first mindset.


• Proficient in Microsoft Office and CRM tools.


• Valid driver’s license and reliable transportation for local travel.


• Ability to manage multiple accounts and work both independently and collaboratively.

Physical Demands & Work Environment

• Ability to drive long distances and lift up to 25 lbs.


• Regularly required to sit, type, and communicate via phone and in person.


• Work performed both indoors and outdoors, with occasional exposure to mechanical environments.


• Some evening and weekend hours may be required.

Compensation & Benefits

• Competitive base salary plus commission/bonus opportunities.


• Comprehensive benefits package; medical, dental, vision, life insurance, and 401(k) with company match.


• 9 paid holidays and 120 hours of PTO after the first full year.


• Paid childbirth and parental leave.


• Supportive, family-owned culture celebrating over 39 years of success.


• Ongoing training, professional development, and growth opportunities.

About Mission Valley Ford & Kubota
Mission Valley Ford & Kubota is a family-owned dealership group dedicated to serving California’s truck and equipment needs for over 39 years. Our team thrives on integrity, customer satisfaction, and innovation — combining strong family values with modern business practices to deliver exceptional customer experience every time.