Service & Parts Manager

Description

Boater’s World Marine Centers is seeking an experienced and customer-focused Service & Parts Manager to oversee the daily operations of our service and parts departments at our Islamorada dealership. This role is ideal for a leader with a strong background in marine service, parts management, and customer relations. The ideal candidate will be responsible for delivering exceptional service, optimizing department efficiency, and ensuring profitability while fostering a positive team environment.

***RELOCATION ASSISTANCE, SIGNING BONUS, AND AUTO ALLOWANCE MAY BE AVALIBLE***

Key Responsibilities:

Customer Service

• Maintain a professional appearance and uphold a customer-focused environment.
• Build and maintain strong relationships with customers by delivering an exceptional experience.
• Assist all customers in need, regardless of whether they require sales, service, or parts support.
• Keep the workspace clean and organized.
• Answer incoming calls promptly, provide accurate information, and transfer calls as needed.

Service Writing

• Diagnose marine vehicle issues by listening to customer concerns and conducting inspections.
• Ensure compliance with Boater’s World policies and state regulations regarding repair order processing.
• Develop accurate estimates, factoring in materials, supplies, and labor costs.
• Prepare and document repair orders (RO) with detailed descriptions of symptoms, issues, and required repairs.
• Obtain necessary customer approvals and enter ROs into the Lightspeed system.
• Keep service customers updated on work status, completion timelines, and additional service approvals.

Parts Management

• Assist both internal and external customers in quickly locating and purchasing parts and accessories.
• Recommend and promote complementary products to enhance customer satisfaction and sales.
• Enter customer and sales information into the dealership management system.
• Maintain a clean and organized parts department for efficient service.
• Process vendor orders, manage inventory, and stock shelves according to the dealership’s inventory plan.

Departmental Management

• Schedule and assign work to technicians, ensuring timely job completion.
• Coordinate with the parts department to ensure all necessary components are available for service jobs.
• Monitor technician performance, provide coaching, and implement process improvements to enhance efficiency.
• Process warranty claims and uphold company policies and standards.
• Set and track monthly profitability goals, focusing on efficiency and departmental success.

Requirements

• Proven leadership skills with the ability to maintain good relations with customers, peers, and vendors.
• Strong knowledge of outboard engines and general boating products and vehicles.
• Ability to learn and operate new computer systems, adhering to established policies and procedures.
• At least 3 years of experience as a Parts or Service Manager required.
• Experience using a Dealership Management System is required; experience with Lightspeed is a plus.
• Must be highly organized, detail-oriented, and a team player with excellent supervisory skills.

Working Conditions

• Combination of shop environment with potential physical hazards and office conditions.
• May be required to work more than 40 hours.

Physical Requirements

• Ability to sit for extended periods.
• Lift up to 50 lbs.
• Routinely kneel, bend, and reach high shelves.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance