Service Appointment Coordinator

Description

Fox Toyota Lexus is looking for a Service Appointment Coordinator to support our team. In this role, you will perform a variety of administrative tasks, such as:   

• Schedule service appointments effectively through phone, email, and text messaging.  
• Direct phone calls to the appropriate departments or staff members. 
• Conduct after visit follow-up calls.
• Demonstrate thorough knowledge of all dealership products and services.
• Maintain an ongoing customer database to capture repeat business.
• Set Service appointments for customers to visit our Service Department 
• Make outgoing phone calls to prospective customers.  
• Confirm scheduled and missed appointments.
• Generate daily report duties as assigned.
• Offer Toyota Service Contracts to qualifying customers.
• Check for any extended warranty service contracts as per customer request.
• Take payments for service contracts as required.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Other duties as assigned.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• PTO
• Paid Holidays
• 401(k)
• 401(k) match

About Our Dealership

Fox Auto Team is a family owned and operated business so we put Family Values first in everything we do.  We appreciate our customers and aim to make them customers for life!  We also value community.  We support local business, vendors, suppliers and charitable organizations.  We want to give back to our community and cultivate long term relationships with our neighbors.  Fox Auto Team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Requirements

• Pass pre-employment screening
• Must be bilingual, English and Spanish
• At least 2 years customer service experience preferred
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and scheduling software
• Ability to work in a fast-paced environment and handle multiple priorities
• Ability to work as part of a team
• Detail-oriented and able to maintain accurate records

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is largely a sedentary role; however, some walking is required. To perform the essential duties of this job, the employee must be able to communicate by talking and hearing. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, filing cabinets, fax machines, scanning machines, and credit card machines.