Service Appointment Coordinator

Who We Are

Green's Toyota of Lexington began in 1966 with one thing in mind, to build a dealership based on honesty, integrity and professionalism. 50 plus years later, we still have those same goals in mind.

About the Role:
We are seeking a motivated and customer-focused Service BDC Appointment Scheduler to join our dynamic team. The ideal candidate will be the first point of contact for our service department, handling inbound and outbound calls, scheduling appointments, and ensuring a seamless and positive customer experience. This role is vital for driving service business, maintaining customer relationships, and contributing to the dealership's overall success.

What We Offer

• Health, dental, vision insurance


• Life insurance


• Short and long term disability


• Accidental and critical insurance


• 401K


• Paid time off


• Employee discounts


• Employee Gym

Responsibilities

• Answer all incoming service and main switchboard phone calls with a high level of professionalism


• Schedule service appointments accurately and efficiently using dealership software


• Confirm scheduled appointments and perform outbound follow-up calls for due, recalls, and  overdue services 


•  Actively listen to customers, answering their questions, and directing them appropriately as they request.


• Obtain and verify customer and vehicle data prior to arrival.


• Respond to customer inquiries via email and web leads.


• Communicate clearly and effectively with Service Advisors and technicians to ensure a smooth workflow.


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  Maintain knowledge of service specials, factory recalls, and other manufacturer communications. 
  


• Advise maintenance recommendations.


• Confirm scheduled and missed appointments.


• Direct calls to the appropriate team members or departments as needed


• Take cash and check payments for service and log payment accordingly 

Qualifications

• Previous service  or call center experience a plus 


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  Ability to absorb new information and processes quickly in a dynamic, fast-paced environment

  
  


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  Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)

  
  


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  Strong customer service background and problem solving 

  
  


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  Ability to work cooperatively with the service and other internal teams. 

  
  


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  Outstanding verbal and written communication skills with professional phone etiquette.

  
  


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  Work well in a small office atmosphere 

  
  


• Able to multi-task 


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  Sit for long periods of time and stay focused 

  
  


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  Punctual, reliable and good work ethic 

  
  


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  Clean driving record and valid driver’s license

  
  


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  Will submit to a pre-employment background check & drug screen

  
  


• Must be available 7:30am - 630pm Monday through Friday and Saturday 7:30am - 3pm. ( main hours M-F -10:30AM to 6:30pm and Saturday 7:30am to 3pm alternating) and fill in other hours as needed